Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

M&R Hotel Management; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent/Night Audit Relief to deliver exceptional service to guests. This role involves checking guests in and out, managing guest requests, and ensuring a clean and welcoming environment. Ideal candidates will possess strong customer service skills and be adept at handling cash transactions. Join a dynamic team where your contributions will enhance the guest experience and uphold the high standards of service and hospitality that the company is known for.

Qualifications

• Strong customer service skills to assist guests efficiently and courteously.
• Ability to handle cash and process payments accurately.

Responsibilities

• Provide high-quality service and handle guest complaints effectively.
• Check guests in and out efficiently and maintain lobby cleanliness.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Guest Service Agent/ Night Audit Relief

Location: 132-15 150th Avenue, New York City, NY 11430

Summary:

To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.

Responsibilities:

1. Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
2. Check guests in and out efficiently and in a friendly manner.
3. Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures as required by M&R Hospitality Management.
4. Handle guest mail and messages per established procedures. Be knowledgeable of Rewards programs and promotions.
5. Develop thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
6. Take reservation requests efficiently.
7. Answer switchboard calls following proper telephone etiquette.
8. Block rooms and handle special requests.
9. Monitor room availability.
10. Handle safe deposits by guests per established procedures.
11. Keep lobby, back office, and desk area clean and presentable.
12. Be familiar with emergency and security procedures.
13. Offer and handle wake-up call requests properly.
14. Maintain standards for cleaning guest rooms.
15. Open and close shifts; make cash drops.
16. Balance all credit card, cash, and change funds during shifts.
17. Report guest or system-related complaints or issues to management.
18. Log relevant information for incoming staff and management.
19. Inform maintenance of all maintenance needs.
20. Handle guest lost and found inquiries appropriately.
21. Assist in marketing efforts by completing nightly Company Tracking reports.
22. Wear proper uniform at all times as per Standards of Appearance and be familiar with emergency procedures.
23. Practice safety standards consistently.
24. Be capable of moving luggage or packages weighing up to 40 lbs.
25. Follow rules outlined in the M&R Employee Handbook.
26. Perform other duties as assigned by management within your capabilities.