Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza

Hilton Worldwide, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Guest Service Agent at a prestigious hotel in Midtown Manhattan. In this dynamic role, you will create memorable experiences for guests by providing exceptional service and support. Your responsibilities will include greeting guests, managing check-ins and check-outs, and resolving inquiries to ensure satisfaction. With a focus on teamwork and a commitment to quality, you will thrive in a diverse environment that values your contributions. This is an exciting opportunity to be part of a renowned brand that celebrates special moments and upholds a legacy of excellence.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development

Mental Health Resources

Matching 401(k)

Qualifications

• Previous experience as a hotel guest service agent required.
• Full availability including nights, weekends, and holidays.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, handling payments and guest inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Upselling Techniques

Education

High School Diploma

Hospitality Management Degree

Tools

Point-of-Sale System

Computer Systems

Job description

Job Description - Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza (HOT0BM0A)

Job Number:

HOT0BM0A

Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

The ideal candidate will have previous experience as a hotel guest service agent in a property of a similar size and full availability, including nights, weekends, and holidays.

Shift Pattern: Full availability, including nights, weekends, and holidays

Pay Range: $31.97 - $42.63 / hour

What are the benefits of working for Hilton?

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Services Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel.

Specifically, you will perform the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest details and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or are accompanied by a bell person.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and general product knowledge. Answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

#LI-LG1

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

We look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we seek the demonstration of these key attributes: Quality, Productivity, Customer Focus.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Hotels & Resorts offers travelers authentic experiences and remains an innovative, forward-thinking hospitality leader by providing best-in-class products, services, and amenities. Hilton is where the world makes history, celebrates special occasions, and escapes from everyday life.

If you understand the importance of upholding a brand's reputation and providing a globally recognized hospitality experience, you may be the person we are looking for to join Hilton Hotels & Resorts as a Team Member.

Schedule

Temporary

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office