Guest Service Agent

Triumph Hotels; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Triumph Hotels in New York seeks a Front Desk Clerk to warmly welcome guests, handle check-ins and check-outs, and keep accurate guest records for a smooth stay.

You will process payments, assist with various guest requests, answer phones, dispatch bellstaff, and stay informed on hotel news and policies as directed by the Front Office Manager.

Responsibilities

• Check guests in and out; maintain accurate guest information.
• Handle guest payments and correct bills as needed.
• Prepare end-of-shift audit.
• Maintain an accurate cash bank for change and cash handling.
• Answer guest and team member inquiries.
• Accept mail, packages, laundry, etc. and process accordingly.
• Answer phone calls at the desk.
• Dispatch bellstaff for guest assistance.
• Follow directions from the Front Office Manager or Assistant Front Office Manager.
• Keep updated on Front Office news and hotel-wide announcements.

Job description

• Check guests in and out of rooms; ensure that all guest information is accurate and up to date


• Handle all guest payment for charges incurred; correct guest bills as needed


• Prepare audit accurately at end of shift


• Maintain an accurate bank for giving change, cashing checks, etc


• Answering both guest and team member inquiries


• Accepting mail, packages, laundry, etc from guests and properly processing those items


• Answering any phone calls that come to the desk


• Dispatch bellstaff for guest assistance


• Follow any directions given by Front Office Manager or Assistant Front Office Manager


• Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily