FRONT DESK CLERK

Shamin Hotels; Colonial Heights (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Shamin Hotels in Colonial Heights, VA, is seeking a Guest Service Agent to welcome guests, check in/out, and handle reservations with a focus on accuracy and courtesy.

You will assist guests in person and over the phone, explain hotel services and local attractions, process payments, and maintain guest records and room assignments, contributing to a smooth, welcoming experience.

Qualifications

• Ability to greet and assist guests with a friendly, professional demeanor.
• Proficiency in handling guest check-in/check-out and basic payments.
• Strong communication skills for guest queries and local recommendations.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides escort instructions when needed.
• Transmits and receives messages via telephone, fax, and switchboard.
• Answers inquiries about hotel services, directions, and local attractions.
• Keeps records of room availability and guest accounts.

Skills

Guest registration

Customer service

Communication

Cash handling

Reservation management

Job description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.