Guest Service Agent

Hyatt Hotels Corporation; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your friendly demeanor and problem-solving skills will shine. In this dynamic role, you'll be the first and last point of contact for guests, ensuring their experience is memorable and enjoyable. With opportunities for professional growth and a supportive environment, this position offers competitive benefits, including health insurance, paid time off, and exciting perks like hotel discounts and a 401(k) plan. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Health insurance

Paid time off

401(k) Plan

Hotel Discounts

Pet Insurance

Shoe subsidy

Qualifications

• Strong interpersonal skills and a positive attitude are essential.
• Ability to multitask and prioritize effectively.

Responsibilities

• Greet and thank guests warmly upon arrival and departure.
• Manage administrative duties and check guests in and out.
• Communicate with guests to meet their needs and ensure satisfaction.

Skills

Pleasant and friendly demeanor

Ability to work independently and in a team

Capability to follow instructions effectively

Physical mobility and stamina

Job description

At Waterford Hotel Group, we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

The Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. They have a significant impact on the overall guest experience. Because of the visibility of this role, most guests will contact the front desk to resolve questions or concerns during their stay. The agent must think quickly, handle multiple situations, prioritize, and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A "can-do" attitude is essential for this role.

Responsibilities include:

1. Greeting and thanking guests sincerely and warmly.
2. Checking guests in and out.
3. Assigning rooms and managing administrative duties.
4. Answering phones.
5. Posting charges to appropriate accounts.
6. Performing daily checklist duties.
7. Sharing information within departments to ensure guest satisfaction.
8. Communicating with guests to meet their needs.

Job Requirements:

If you're interested in starting your career in the hotel industry and possess the following skills, we would love to hear from you:

• A pleasant and friendly demeanor.
• Ability to work well both independently and as part of a team.
• Capability to work with minimal supervision while maintaining high standards.
• Physical mobility and stamina.
• Ability to pass a background check.
• Following instructions effectively.

Waterford Health and Wellness:

Health insurance is available starting the first of the month after hire. Full-time employees can enroll in medical, dental, and vision coverage. Part-time employees averaging 17.5 hours per week can enroll in dental and vision plans. We offer various supplemental insurances to meet different needs.

We value your well-being and believe everyone deserves time to recharge. Full-time employees receive paid time off within the first 90 days, paid holidays for eligible staff, and after five years, paid days off for your birthday and employment anniversary.

Exciting Extras:

• On Demand Pay: Access your pay anytime, 24/7.
• Pet Insurance: Discounted coverage for your furry family members.
• 401(k) Plan: Start planning for your future today.
• Hotel Discounts: Enjoy industry perks with discounts at our hotels.
• Shoes for Crew: Shoe subsidy available through Shoes for Crews.

For more information, visit our website at waterfordhotelgroup.com.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Hyatt Place Gainesville Downtown | Gainesville, FL, US

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village, NV, US

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