Guest Service Agent

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Hyatt Centric Park City in Park City, UT is seeking a Guest Service Agent to ensure prompt, courteous check-in/check-out and assist with reservations and guest needs during their stay.

Responsibilities include welcoming guests, handling billing, coordinating with housekeeping and engineering, and maintaining up-to-date knowledge of local amenities and events. A positive, professional demeanor is required.

Qualifications

• At least one year of experience as a Front Desk Agent.
• Excellent personal presentation and interpersonal skills.
• Cheerful demeanor and caring personality.
• Good problem-solving ability.
• Fluency in reading, writing and spoken English.

Responsibilities

• Welcome and register arriving guests, obtaining all pertinent information.
• Efficiently conduct check-in and check-out procedures.
• Coordinate with Housekeeping and Engineering; log and follow up on maintenance issues.
• Respond to guests’ requests and take appropriate action.
• Handle guest billing and cash transactions per policy.
• Maintain knowledge of hotel amenities, events, and local points of interest.
• Answer the telephone professionally and assist guests with questions.
• Manage and resolve guest complaints and compliments.
• Communicate with departments regarding VIPs and special requests.
• Perform other duties as assigned.

Skills

Front desk

Customer service

Communication

Problem solving

English fluency

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
• Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Communicate with all departments regarding in house VIPs and any special requests/needs
• All other tasks and duties as assigned

Qualifications

• At least one year of experience as a Front Desk Agent
• Have excellent personal presentation and interpersonal skills.
• Display a positive and cheerful demeanor along with a caring personality
• Good problem-solving ability
• Fluency in reading, writing and spoken English

Hyatt Centric Park City | Park City , UT , US

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