Front Desk / Customer Service Agent

Hyatt Hotels Corporation; Round Rock, Northern (TX, KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tips potential

Flexible schedule

Job summary

Hyatt Grand Hyatt Deer Valley in Park City, UT is seeking a Front Desk Agent to deliver top-tier guest service and ensure smooth check-in/check-out processes. You will learn hotel services, rates, hours, and locations, while keeping the lobby welcoming and secure.

The role requires an outgoing personality, flexibility, and weekend availability, with compensation starting at $16.00 per hour plus tips. Prior hospitality experience helps but is not required.

Qualifications

• Ability to be flexible and adapt to any situation.
• Desire to work as part of the front desk team and deliver service.
• Willingness to work weekends/holidays as needed.

Responsibilities

• Provide high-quality guest service at the front desk and anticipate needs.
• Check guests in and out efficiently in a friendly manner.
• Follow cash handling and hotel accounting procedures.
• Know hotel services, rates, hours and surroundings.
• Maintain lobby cleanliness and security of guest information.
• Respond to guest concerns and resolve issues promptly.

Skills

Flexibility

Customer service

Outgoing personality

Hospitality experience

Weekend availability

Job description

Close Inclusive Collection Job Postings Notification

This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Flexible schedule options, good tip potential and 100% company covered insurance for FT associates.

Compensation: Starting at $16.00 per hour plus tips

Posted: Aug 31, 2026

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Grand Hyatt Deer Valley | Park City , UT , US

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