Guest Service Agent

Hyatt; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Dream Nashville is seeking a Guest Service Agent to handle prompt check-in/check-out, room reservations, and guest requests in a professional, courteous manner. You will coordinate with Housekeeping and Engineering to ensure guest satisfaction and handle billing queries.

The role requires at least one year at a Front Desk, excellent presentation and English fluency, and a positive, proactive attitude. This on-site position offers broad exposure to hotel operations and guest services.

Qualifications

• Minimum one year of experience as a Front Desk Agent.
• Excellent personal presentation and interpersonal skills.
• Positive and cheerful demeanor with a caring personality.
• Good problem-solving ability.
• Fluent in reading, writing and spoken English.

Responsibilities

• Greet and register arriving guests, obtaining all pertinent information.
• Efficiently conduct check-in and check-out procedures.
• Coordinate with Housekeeping and Engineering to meet guest expectations; log and follow up maintenance issues.
• Respond to guests' requests promptly and take appropriate action.
• Process guest billing requests and handle cash transactions per policy.
• Maintain knowledge of hotel amenities, services, area events, points of interest.
• Answer the phone professionally and assist guests with questions or directions.
• Manage and resolve guest complaints and compliments professionally.
• Communicate VIPs and special requests to relevant departments.
• Perform all other duties as assigned.

Skills

Front Desk experience

Interpersonal skills

Positive demeanor

Problem solving

English fluency

Job description

Summary

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
• Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Communicate with all departments regarding in house VIPs and any special requests/needs
• All other tasks and duties as assigned

Organization- Dream Nashville

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
• Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Communicate with all departments regarding in house VIPs and any special requests/needs
• All other tasks and duties as assigned

Qualifications

• At least one year of experience as a Front Desk Agent
• Have excellent personal presentation and interpersonal skills.
• Display a positive and cheerful demeanor along with a caring personality
• Good problem-solving ability
• Fluency in reading, writing and spoken English