Guest Service Agent

Ashevillehotelgroup; Fletcher (NC); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid Vacation

Weekly Pay

Direct Deposit

Employee Referral Bonus Program

Hilton Employee Travel Program

Job summary

Ashevillehotelgroup is looking for a Guest Service Agent based in Fletcher, North Carolina. In this role, you will be responsible for ensuring a positive guest experience from check-in to check-out. You will handle payments, answer guest inquiries, and coordinate with other departments for room readiness.

The ideal candidate will have at least one year of customer service experience, preferably in the hotel industry. Benefits include medical, dental, vision, and paid vacation.

Qualifications

• 1+ years of experience in a customer service field.
• Hotel experience is a plus.
• Ability to problem solve effectively.

Responsibilities

• Process guest check-ins and check-outs.
• Handle all payment types.
• Record and process guest calls and requests.
• Coordinate with Housekeeping and Engineering.

Skills

Customer service experience

Problem-solving ability

Computer skills

Clear communication

Job description

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count till at the beginning and end of shift.
• Balance and drop receipts, petty cash vouchers in accordance with our accounting specifications

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field
• Hotel experience is a plus
• Ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicate with others

BENEFITS

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace