Agent - Guest Service

Hilton. For The Stay; Washington; On-site; USD 25,000 - 30,000; Full time

Job summary

Hilton is seeking a Guest Services Agent in Washington to warmly welcome guests, register arrivals, and assist with check-out while ensuring outstanding service and profitability. You will input guest information, explain room options, promote hotel services, handle payments, resolve inquiries, and maintain a smooth front-desk operation in a fast-paced environment.

Join a globally recognized team that values hospitality, integrity and leadership; candidates should excel in communication,

Qualifications

• Greet guests and complete registration at check-in.
• Assist with check-out and payment processing.
• Answer guest questions and provide information on local area.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment handling.
• Demonstrate knowledge of room categories, rates, promotions and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Resolve guest inquiries and issues promptly and professionally.

Skills

Guest service

Communication

Upselling

Cash handling

POS system

Problem solving

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including but not limited to ensuring rooms and services are correctly accounted using the point-of-sale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
• Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
• Receive input retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!