Guest Service Agent

Drury Hotels; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Paid time off

Hotel discounts

Free room nights

Mentorship & development

Company-matched 401(k)

Job summary

Drury Inn & Suites in Frisco, TX is seeking a friendly front desk associate to welcome guests and manage check-in/check-out processes. You will promote hotel programs, handle guest records, and assist with breakfast and Kickback service while maintaining a high standard of service.

Ideal candidates are upbeat, detail-oriented, and capable of working independently with strong English communication. Benefits include hotel discounts and opportunities for growth within Drury Hotels.

Qualifications

• Warm and friendly demeanor when relating to the public.
• Demonstrated attention to detail while handling multiple tasks.

Responsibilities

• Check guests in and out; promote company programs and maintain guest records.
• Handle cash and assist with breakfast and Kickback service as needed.
• Ensure guest satisfaction and resolve problems promptly.
• Represent the Drury culture with integrity and hospitality.

Skills

Customer service

Multitasking

Attention to detail

Cash handling

English proficiency

Professional demeanor

Tools

Cash register

Job description

Property Location:

Drury Inn & Suites - 2880 Dallas Parkway , Frisco, Texas 75034

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!