Guest Service Agent

Peachtree Group; Kennesaw (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. This entry-level role focuses on delivering outstanding customer service by processing check-ins and check-outs, managing billing, and addressing guest inquiries with professionalism. The company values high standards of quality and aims to exceed guest expectations through creative problem-solving. With a comprehensive benefits package and a supportive work-life balance, this position offers an exciting opportunity to kickstart your career in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Must provide exceptional service while maintaining brand standards.
• Ability to anticipate guest needs and exceed expectations.

Responsibilities

• Process check-ins/outs and secure payments for guests.
• Assist guests with reservations and handle requests promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. The position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401k retirement match, Paid Holidays, and Paid Time Off to support work-life balance. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other