Guest Service Agent

Peachtree Group; Johns Creek (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent who will play a crucial role in ensuring guest satisfaction. This entry-level position involves processing check-ins and check-outs, securing payments, and assisting guests with their needs in a friendly and professional manner. The ideal candidate will anticipate guest needs and provide exceptional service while adhering to brand standards. Join a company that values work-life balance and offers a comprehensive benefits package, including medical, dental, and a generous 401(k) retirement match. This is a fantastic opportunity for those looking to start their career in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to handle guest requests and resolve issues effectively.

Responsibilities

• Process check-ins/outs and secure payments efficiently.
• Assist guests with reservations and exceed their expectations.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits: Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other