Guest Service Agent The Connally Hotel Downtown Atlanta

StepStone Hospitality; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their dynamic team in Atlanta. This role is pivotal in ensuring guests receive exceptional service from the moment they arrive. Responsibilities include managing guest registrations, answering inquiries about hotel services, and maintaining accurate records of room availability. The ideal candidate will possess strong communication skills and a comprehensive knowledge of hotel operations. If you are passionate about hospitality and eager to make a positive impact on guests' experiences, this opportunity is perfect for you. Join a vibrant team dedicated to excellence in service and hospitality.

Qualifications

• Must have FOSSE experience and good mathematical skills.
• High school education required; CPR and first aid training preferred.

Responsibilities

• Register and assign rooms to guests, and issue room keys.
• Answer inquiries about hotel services and assist with reservations.
• Maintain records of room availability and compute guest bills.

Skills

Customer Service

Communication Skills

Mathematical Skills

Office Software Proficiency

FOSSE Experience

Education

High School Diploma

CPR and First Aid Training

Tools

FOSSE

Job description

Guest Service Agent - The Connally Hotel Downtown Atlanta

Join to apply for the Guest Service Agent role at StepStone Hospitality.

Administration

1. Register and assign rooms to guests.
2. Issue room key and escort instructions to Guest Service Agent or directly to the guest.
3. Sort and track incoming mail and messages.
4. Transmit and receive messages using all communication avenues.
5. Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
6. Keep a record of room availability and rates.
7. Compute bills, collect payments, and make changes for guests.
8. Make, confirm, and cancel reservations via all communication avenues.
9. Post charges such as room, food, liquor, or telephone to guest bills if the interface is inoperable.
10. Make reservation, transportation, or entertainment reservations for guests.
11. Deposit guest valuables in the hotel safe deposit box.
12. Ability to accurately use various office software.
13. Have a full working knowledge and expertise of each shift including night audit.

Support

1. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
2. Ability to accurately report information.
3. Ability to assist with various office tasks as needed.
4. Ability to scrupulously follow all StepStone and hotel policies and procedures.
5. Attend required meetings.

Professionalism and Style Expectations

1. Projects and assignments are completed thoroughly, professionally, and with care.
2. Adjusts to high-pressure conditions and is open to change.
3. Assumes responsibility for personal growth and development.
4. Conducts himself/herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

1. Understands and communicates the StepStone Mission and core values.
2. Expresses ideas and conveys information effectively and professionally.
3. Actively listens to others.
4. Conveys company information, decisions, or problems to appropriate parties on a timely basis.
5. Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

1. Minimum lifting of 20 pounds.
2. Pushing, bending, stooping, upward reaching, manual dexterity.
3. Hearing, writing, typing.
4. Minimum pulling of 20 pounds.
5. Other duties may be assigned.

Additional Responsibilities Specific To You Are:

1. Must have a comprehensive knowledge of all hotel departments and functions.
2. Must have good mathematical and computer skills.
3. High school education required. Relevant training, experience, and additional education preferred.
4. CPR and first aid training preferred.

Additional Language Ability Preferred.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/V/D

Requirements

1. MUST HAVE FOSSE EXPERIENCE

These Are Required Of Every Associate:

1. Minimum lifting of 20 pounds.
2. Pushing, bending, stooping, upward reaching, manual dexterity.
3. Hearing, writing, typing.
4. Minimum pulling of 20 pounds.
5. Other duties may be assigned.

Additional Responsibilities Specific To You Are:

1. Must have a comprehensive knowledge of all hotel departments and functions.
2. Must have good mathematical and computer skills.
3. High school education required. Relevant training, experience, and additional education preferred.
4. CPR and first aid training preferred.

Additional Language Ability Preferred.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Employees are expected to obey safety rules and exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/V/D

Job Industries

• Hotel & Hospitality

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Hospitality

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