Guest Service Agent

Platinum Coastal Group; Jacksonville (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Platinum Coastal Group in Jacksonville, FL is seeking an entry-level guest services associate to ensure a smooth arrival to departure experience. You will greet guests, provide in-person assistance, support arrivals and departures, and coordinate service requests with hotel or venue teams.

A friendly, dependable presence is valued in busy environments. Previous hospitality experience helps, but many employers provide training for new hires.

Qualifications

• Must have excellent interpersonal skills.
• Ability to handle multiple tasks with courtesy.

Responsibilities

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

Skills

Guest service

Communication

Teamwork

Job description

WORK ARRANGEMENT

ON SITE

INTERACTION

Frequent face-to-face guest contact

This entry-level role creates a smooth guest experience from arrival through departure while resolving questions and coordinating service requests.

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: teams,entry-level,training