Guest Services Agent

Meyer Jabara Hotels, LLC; City of White Plains (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Meyer Jabara Hotels, LLC is seeking a Guest Service Agent in White Plains to manage front desk operations, reservations, bell services and guest inquiries with a courteous, professional demeanor.

You will respond to requests promptly, support team members, maintain security and cash handling procedures, and participate in ongoing brand training to help deliver memorable guest experiences.

Qualifications

• High School Diploma or Equivalent.
• Previous hotel guest service experience encouraged.
• Willing to work AM/PM/overnight, weekends and holidays.
• Strong English language skills; bilingual a plus.
• Ability to multi-task and work independently.
• Excellent people and listening skills; energetic personality.
• Cash handling experience desirable.
• Able to lift up to 50 pounds.

Responsibilities

• Operate front desk duties including guest registration, bell services, telephone services and reservations.
• Respond promptly to guest requests and resolve issues to guest satisfaction.
• Maintain a positive, guests-first attitude and support hotel team goals.
• Attend scheduled training sessions and follow hotel brand procedures.
• Adhere to security, cash handling and accounting procedures.

Skills

Interpersonal skills

Computer aptitude

Communication

Organizational skills

Customer service orientation

English proficiency

Education

High School Diploma or Equivalent

Job description

Job Title: Guest Service Agent

Department: Front Office

Reports To: Front Office Manager, Assistant General Manager

Scope of Position: Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities

• The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
• Ensures adherence to procedures for guest and associate security and emergency procedures as established.
• Abides by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies.

Requirements:

• Previous hotel Guest Service experience strongly encouraged.
• Must be willing to work a variety of AM/PM/overnight, weekend and holiday shifts
• Requires strong command of the English
  language to include speaking, reading and writing Bilingual a plus.
• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able be able to be on your feet/stand for long periods of time.
• Excellent people skills, listening skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true
  desire to satisfy the needs of others in a fast paced environment
• Must possess basic computer skills, i.e.,
  Microsoft Word and Excel, Internet Explorer, etc.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds

Qualificiations:

Education/Experience:High School Diploma or Equivalent

Skills:Interpersonal
skills, Computer aptitude, Communication, Organizational, and Customer service
orientation