Guest Service Agent

Four Seasons Hotels Ltd; Hampshire (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Guest Services Agent to join their team. In this vital role, you will be the first and last impression for guests, ensuring they receive exceptional service throughout their stay. Your responsibilities will include greeting guests, transporting luggage, and managing valet parking. This position offers a unique opportunity to work in a beautiful setting while providing unparalleled guest experiences. Join a company that values employee growth and offers a supportive culture, with numerous perks and development opportunities, making it an ideal place to build a rewarding career.

Benefits

Excellent Training & Career development opportunities

Hotel Service Charge

Complimentary nights at Four Seasons Hotels

Free meals while on duty

Shuttle bus service

Increased holiday entitlement with service

Bupa dental plan

Free uniform dry cleaning

Annual themed employee party

Access to Wagestream

Qualifications

• Proven ability to understand guests' needs proactively.
• Must be over 21 due to insurance requirements.

Responsibilities

• Greet guests by name upon arrival and departure.
• Transport luggage to guest rooms and manage valet parking.

Skills

Excellent communication skills

Exceptional customer service skills

Fluency in English

Physical ability to push and lift luggage

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role:

The Guest Services Agent is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The GSA is based at the main entrance and greets each guest by name upon arrival and departure. This person transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The role is also responsible for valet parking.

What you will bring:

• Excellent communication skills and the ability to take a proactive approach to understanding guests' needs and desires.
• Exceptional customer service skills.
• Fluency in English is required.
• This role is physical by nature and the ability to push and lift luggage trolleys is required.
• A clean driving license with permission to drive in the UK is required.
• Due to the insurance requirements, candidates must be over the age of 21.

What we offer:

• Excellent Training & Career development opportunities.
• Hotel Service Charge.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry's while on duty, including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.