Guest Service Agent

Commonwealth Hotels; Gulfport (MS); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team at a beautiful hotel on the eastern shore of Mobile Bay! As a Part-Time Hotel Guest Service Agent, you will play a key role in ensuring guests enjoy exceptional service and memorable experiences. This position offers opportunities for professional growth and development within a supportive and vibrant work environment. Enjoy exclusive discounts and be part of a team that values excellence and guest satisfaction. If you have a passion for hospitality and a desire to make a difference, this role is perfect for you!

Benefits

Health Insurance

Discounted Hotel Stays

Employee Assistance Program

Flexible Scheduling

Professional Development Courses

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are essential.
• Experience in hospitality or front desk roles is a plus.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Handle room reservations, cancellations, and modifications accurately.
• Respond promptly to guest inquiries and complaints professionally.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Reservation Systems

Job description

Join Our Team at the Hilton Garden Inn Gulfport Airport! Hilton Garden Inn Gulfport Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:
Working at the Hilton Garden Inn Gulfport Airport, Alabama offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hilton Garden Inn Gulfport Airport is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence so much so that we’ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us.

Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at Hilton Garden Inn Gulfport Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. You will enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience. What’s In It for You?
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/hotels/gptapgi-hilton-garden-inn-gulfport-airport/


At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Gulfport, Mississippi!
Apply today!