Guest Service Agent

Drury Hotels Company, LLC; Grove City (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Health insurance

401(k)

Job summary

Drury Hotels in Grove City is seeking friendly front desk associates to warmly welcome guests and ensure a great stay. You will check guests in and out, promote programs, manage guest records, handle cash, and support breakfast and Kickback service with a positive, professional attitude.

Be part of a team that values hospitality, offers a strong benefits package, quarterly bonuses, and opportunities for career growth within a nationwide hotel family.

Qualifications

• Warm and friendly manner when interacting with the public.
• Demonstrated attention to detail with multitasking.
• Familiarity with handling money and making change.

Responsibilities

• Serve as the welcome face of the hotel for guests arriving and departing.
• Ensure positive experiences for guests and team members.
• Assist guests in a courteous, efficient, and professional manner.
• Perform front desk duties: check-in/out, promote programs, maintain records, cash handling, monitor satisfaction, resolve issues.
• Assist with breakfast and Kickback service, including prep, setup, service, and cleanup.
• Uphold high standards of integrity, service, and hospitality to reflect the Drury culture.

Skills

Customer service mindset

Attention to detail

Money handling

English fluency

Independent work

Job description

Starting pay $17 an hour, full and part time available. Great benefits package and bonuses! Property Location: Drury Inn & Suites - 4109 Parkway Centre Drive , Grove City, Ohio 43123.

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture