Night Auditor

Drury Hotels Company, LLC; Beachwood (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

Drury Inn & Suites is seeking a front desk team member in Orange Village, Ohio. You will check guests in and out, balance receipts, and promote sales programs while maintaining guest records.

Responsibilities include possible breakfast setup, food service, and working alone during shifts. A courteous, efficient service mindset and strong English communication are essential for guest safety and satisfaction.

Qualifications

• Front desk duties include checking guests in/out and handling cash.
• Ability to communicate clearly in English.
• Attention to detail and multi-tasking in a busy environment.
• Knowledge of Drury Hotels policies and procedures.
• Ability to work alone on shift at times.

Responsibilities

• Perform front desk duties including guest check-in/out.
• Promote sales programs and maintain guest records.
• Audit previous day’s receipts and balance entries.
• Assist with breakfast setup and possible food service.
• Ensure guest safety and provide courteous, efficient service.
• Respond to inquiries and resolve problems with a +1 Service attitude.

Skills

Customer service

Cash handling

English proficiency

Attention to detail

Multi-tasking

Guest relations

Job description

Property Location: Drury Inn & Suites - 4100 Orange Place , Orange Village, Ohio 44122

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives and Benefits

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off.
• This role is eligible for a discretionary quarterly “+1 Service” bonus.

BASIC FUNCTION & JOB DUTIES

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.

Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.

May also assist with set up of breakfast.

May include food preparation, set up, service and/or cleaning.

Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.

Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.

Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.

Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

Requires ability to take written and verbal direction and speak English clearly and read English.

Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.

Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services.

Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Maintains the front desk lobby area in a clean and organized manner.

Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.

Must be willing to and have the ability to work alone as scheduled.

At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy. Hiring Immediately!

The pay range is: $18.51 - $27.17 The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we provide our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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