Guest Service Agent

Drury Hotels Company, LLC; Springfield (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

401(k) matching

Job summary

Drury Hotels Company, LLC is hiring for a front desk role at our Springfield property. You will greet guests, handle check-ins and check-outs, manage guest records, and support breakfast and evening Kickback service with a cheerful, professional approach.

The position offers family-owned culture, competitive wages, quarterly bonus potential, and merit-based pay increases, with cross-training and opportunities to move into full-time roles as the team grows.

Qualifications

• Warm and friendly demeanor and strong interpersonal skills.
• Attention to detail in fast-paced front desk tasks.
• Familiarity with handling money and making change.
• Ability to speak and follow directions in English.
• Willingness and ability to work alone as scheduled.
• Rise. Shine. Work Happy.

Responsibilities

• Perform front desk tasks: check-in/out, guest records, cash handling and guest satisfaction.
• Assist with breakfast and Kickback service, including setup, service, and cleanup.
• Promote company programs and maintain a high level of service and hospitality.

Skills

Warm and friendly

Attention to detail

Cash handling

English proficiency

Multitasking

Independent work

Job description

$17.15+ per hour! Come work with a supportive team and a family-owned company with advancement opportunities! Family-sized benefits offered! Quarterly bonus potential, annual merit pay increases! This position can cross-train to other roles, and transition to full time! Property Location: Drury Inn & Suites - 3180 S. Dirksen Parkway , Springfield, Illinois 62703 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled
• Rise. Shine. Work Happy.

The pay range is: $17.15 - $25.16 The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE

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