Guest Service Agent

Commonwealth Hotels; Daphne (AL); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent/Front Desk Clerk for the Homewood Suites Mobile Daphne, Alabama. The role involves welcoming guests, managing check-in/check-out, handling reservations, and promoting hotel services.

The ideal candidate will have customer-facing experience, basic computer skills, and a flexible schedule to cover weekends and holidays. This position offers an opportunity to grow within a supportive hospitality team at an all-suite property.

Qualifikationen

• Previous experience in guest-facing roles is preferred.
• High school diploma required.
• Familiarity with hotel reservations systems is a plus.

Aufgaben

• Assist guests with check-in and check-out in a friendly, efficient manner.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and resolve issues promptly to ensure satisfaction.
• Process payments and maintain accurate records in the PMS.
• Coordinate with housekeeping and maintenance to meet guest needs.

Kenntnisse

Customer service

PMS experience

Communication skills

Flexibility

Ausbildung

High school diploma

Tools

PMS software

Jobbeschreibung

Join Our Team at the Homewood Suites Mobile Daphne

Homewood Suites Mobile Daphne is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent.

About Us:

At Homewood Suites Mobile East Bay Daphne, we offer more than just a job – we offer the opportunity to be part of a team that values your growth and success. Located just off I-10 and close to downtown Mobile, our all-suite hotel provides a comfortable and engaging work environment. You’ll have the chance to make a real impact by delivering exceptional service, all while working alongside a supportive team. If you're passionate about hospitality and are looking for a place where your efforts are truly valued, we’d love for you to join us at Homewood Suites Mobile East Bay Daphne.

Why This Role?

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Homewood Suites Mobile Daphne offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel


• Professional Growth: Online training courses and Commonwealth University


• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.


• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.


• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.


• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.


• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.


• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.


• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.


• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).


• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.


• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Applicants should have flexibility to work weekends & holidays

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.


• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.


• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.


• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.


• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.


• Hospitality or Front Desk Experience (Preferred)


• A high school diploma


• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/hotels/mobhmhw-homewood-suites-mobile-east-bay-daphne/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Mobile Daphne, Alabama