Guest Service Agent

Commonwealth Hotels; Brownsburg (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent at Home2Suites Brownsburg. You will handle check-ins/outs, reservations, and guest inquiries in a welcoming front-desk capacity.

This role offers a flexible schedule and opportunities for growth within the Hilton-branded family. The position requires strong communication, multi-tasking, and a customer-first attitude, with weekend/holiday availability often needed.

Qualifications

• Previous experience in customer-facing roles is often required or preferred.
• Cannot rely on employer for prior experience; must show customer-facing background.
• Familiarity with PMS or hotel software is beneficial.
• Strong verbal and written communication skills are essential.
• Experience handling guest inquiries or complaints is an asset.
• Ability to multitask across reservations, check-in/out, and guest needs.
• Entry-level candidates with basic front desk knowledge are welcome.
• A high school diploma or equivalent is required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage room reservations, cancellations, and modifications.
• Respond promptly to guest inquiries and requests.
• Process payments and maintain accurate records.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Provide information on hotel services and local attractions.
• Upsell available services and promotions to guests.
• Maintain security and verify guest identities.

Skills

Customer service

Interpersonal skills

PMS knowledge

Verbal & written communication

Problem solving

Multi-tasking

Front desk operations

Adaptability

Education

High school diploma or equivalent

Tools

PMS systems

Job description

Location: Home2Suites by Hilton Indianapolis Brownsburg

Brownsburg, IN

Job Id:3522

# of Openings:0

Join Our Team at the Home2Suites Brownsburg, Indiana!

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us

Working at the Home2Suites Brownsburg, Indianapolis, offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. At Home2 Suites Indianapolis Brownsburg offers a great opportunity to be part of a brand-new hotel with a supportive and dynamic team. Our location puts you close to popular attractions like Lucas Oil Raceway, just five miles away, and the Hendricks County Fairgrounds, 12 miles away. As a team member, you will enjoy flexible schedules, daily pay options, and a welcoming work environment. We also provide best-in-class benefits and employee incentives to ensure you feel valued and appreciated. If you are looking for a rewarding career with a great team, Home2 Suites Indianapolis Brownsburg is the perfect place to grow.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the Home2Suites Brownsburg offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.hilton.com/en/hotels/indbbht-home2-suites-brownsburg/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Brownsburg, Indiana.