Guest Service Agent

Drury Hotels Company, LLC; Greenville (SC); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus up to $3,200 annually

Hotel discounts

Free room nights

Company-matched 401(k)

Career development & mentorship

Descripción de la vacante

Drury Inn & Suites in Greenville seeks a friendly front desk associate to warmly welcome guests, check them in and out, and ensure a smooth arrival and departure experience at our Greenville property.

You will promote hotel programs, maintain guest records, handle cash, assist with breakfast and Kickback service, and uphold the Drury standard of hospitality while supporting a positive, inclusive team environment. This is a full-time role with opportunities for growth and development.

Formación

• Friendly, approachable demeanor required.
• Experience in customer service environments preferred.
• Strong attention to detail and accuracy in transactions.

Responsabilidades

• Check guests in and out at the front desk with a friendly, efficient approach.
• Promote hotel programs, maintain guest records, and handle cash with accuracy.

Conocimientos

Friendly demeanor

Customer service

Multitasking

Attention to detail

Cash handling

English proficiency

Descripción del empleo

Property Location:Drury Inn & Suites - #10 Carolina Point Parkway , Greenville, South Carolina 29607You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!