Guest Service Agent

Drury Hotels Company, LLC; Charlotte (NC); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Company-matched 401(k)

Mentorship & cross-training

Management training

Employee assistance program

Health, dental, vision

Life, disability

Job summary

Drury Inn & Suites Charlotte welcomes a Guest Service Agent to greet guests and support their stay with warm, efficient service at the front desk.

The role involves checking guests in and out, promoting hotel programs, handling guest records, and assisting with breakfast and Kickback service while maintaining the Drury culture of hospitality.

Qualifications

• Warm and friendly demeanor when engaging with guests and colleagues.
• Attention to detail while managing multiple tasks.
• Experience with cash handling and basic office machines.
• Ability to understand and follow directions in English.

Responsibilities

• Serve as the friendly face of the hotel for guests entering and departing.
• Provide courteous, efficient, and professional front desk service.
• Check guests in and out, promote hotel programs, and maintain guest records.
• Assist with breakfast service and Kickback, including food setup and guest service duties.
• Maintain high standards of integrity and hospitality consistent with the Drury culture.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Front desk operations

Job description

## Guest Service AgentApply: 6920 Northlake Mall Drive, Charlotte, NC 28216: Full time: Posted Today: R40529Property Location:Drury Inn & Suites - 6920 Northlake Mall Drive , Charlotte, North Carolina 28216## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled# **Rise. Shine. Work Happy.**## ## Hiring Immediately!### You BelongAt Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.### About UsAt Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE