Guest Service Agent

Peachtree Group Hospitality Management; Dublin (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Aloft - Dublin, CA is seeking a friendly Guest Service Agent to handle check-ins/outs, secure payments, and verify guest billing while delivering high standards of service.

You will assist guests with reservations and requests, anticipate needs, and uphold brand standards, aiming to exceed expectations with timely, professional responses. The role offers a competitive hourly wage and a comprehensive benefits package.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing when needed.
• Assist guests with reservations and requests in a friendly, timely manner.
• Uphold brand standards and deliver exceptional service to exceed expectations.

Job description

Guest Service Agent | Aloft - Dublin, CA

Pay: $19.75 -$21 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.