Guest Service Agent

Ragged Mountain Resort; Danbury (NH); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Ragged Mountain Resort in Danbury, NH seeks a friendly Guest Service Agent to handle ticket sales, check-ins, phone inquiries, and POS transactions, delivering the high-quality guest experience expected by our guests.

You will greet guests, process purchases, assist with lodging check-in, manage lost and found, and collaborate with the Ticket Manager to share current information. Weekend and holiday availability is required.

Competenze

• Background check required.
• Must work weekends and holidays.
• Must have a positive attitude and maintain composure under pressure.
• Must be able to lift a maximum of 25 pounds.
• Must be able to multitask in a fast paced work setting.

Mansioni

• Sell Tickets and other products.
• Organize season pass holder information.
• Answer phones.
• Communicate with others on daily Ticket knowledge.
• Use computerized Point-of-Sale and Credit Card terminals.
• Handle Lost and Found.
• Lodging check-in.
• Perform other duties as assigned.

Conoscenze

Customer service

Multitasking

Positive attitude

Guest-centric service

Strumenti

POS system

Credit card terminals

Descrizione del lavoro

GUEST SERVICE agent

Guest Services Attendant is responsible for ticket sales, answering phones, utilizing POS and Credit Card technology, daily cash outs, assisting with customer check in and out for lodging. Attendants are often the first contact with our guests and must maintain a friendly guest-centric attitude to ensure our high quality service standards are achieved with every guest interaction.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

• Selling Tickets and other products
• Organizing season pass holders information
• Answering Phones
• Communicate with others on the daily Ticket knowledge
• Using computerized Point-of-Sale and Credit Card terminals
• Lost and Found
• Lodging check in
• Other duties and responsibilities as assigned

SUPERVISION RECEIVED

Direction is received from the Ticket Manager

QUALIFICATIONS

• Successfully pass a background screening
• Must be able to work weekends and holidays
• Must have a positive attitude and maintain composure under pressure
• Must be able to lift a maximum of 25 pounds
• Must be able to multi task in a fast paced work setting

At Ragged Mountain we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the recreation field, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.