Guest Service Agent

Cherokee Nation Entertainment; Catoosa (OK); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a part-time Guest Service Agent to deliver exceptional service to guests. In this dynamic role, you will be the first point of contact, ensuring a positive experience through effective communication and assistance with reservations. Your friendly demeanor and ability to thrive in a fast-paced environment will be key to success. Join a vibrant team at a leading entertainment destination where your contributions will make a lasting impact. This position offers the chance to engage with guests and promote exciting amenities and events, all while working in a lively casino atmosphere.

Qualifications

• 6 months of experience in customer service, preferably in gaming or hospitality.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls from guests promptly and courteously.
• Assist guests with reservations and general inquiries.
• Promote the One Star Rewards program.

Skills

Customer Service Experience

Communication Skills

Interpersonal Skills

Microsoft Office Suite

Ability to Work Independently

Flexibility

Education

High School Diploma or GED

Tools

Operating Systems

Job description

Cherokee Nation Entertainment is hiring a part-time Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries.

Qualifications

• High School Diploma or GED.
• 6 months of experience in a customer service role, preferably within the gaming or hospitality industry.
• Excellent communication and interpersonal skills, both verbal and written.
• Working knowledge of hotel and casino operations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and often demanding environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

Responsibilities

• Answer incoming calls from guests promptly and courteously.
• Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
• Provide information on CNE properties, amenities, and promotions.
• Fulfill guest requests for reservations and tickets accurately and efficiently.
• Utilize and update operating systems to maintain accurate records.
• Promote the One Star Rewards program and its benefits to guests.
• Provide information on website and phone app navigation.
• Maintain a positive and professional attitude at all times.

About the company

See Players Club for full rules and details. Spin and win at Cherokee Casino & Hotel West Siloam Springs. You'll find dozens of table games and 1,500 electronic games in 50,000 square feet of action that's open 24/7. We also offer various amenities and entertainment options.