Customer Advocate I

Health Care Service Corporation; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a purpose-driven company that values employee development and offers rewarding careers. In this role, you'll provide essential support in a call center environment, assisting members and physicians with their inquiries. You'll spend the majority of your time on the phone, ensuring accurate and prompt responses while developing your skills in a supportive atmosphere. With a commitment to employee well-being, the company provides a variety of benefits, including health plans and paid time off, making it an excellent opportunity for growth and fulfillment.

Benefits

Health and Wellness Plans

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Life Insurance

Employee Assistance

Paid Holidays

Tuition Reimbursement

Qualifications

• 6 months customer service experience or office experience required.
• Ability to spend 90% of time on the phone and sit for long periods.

Responsibilities

• Assist members and physicians via phone and written inquiries.
• Conduct research and respond to inquiries accurately.

Skills

Customer Service

Data Entry

Verbal Communication

Analytical Skills

Organizational Skills

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business needs.

Job Requirements:

• High school diploma or GED
• 6 months customer service experience or 6 months experience in an office environment
• Data entry and/or typing experience
• Interpersonal, verbal, and written communication skills
• Analytical and organizational skills and the ability to make independent decisions
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks

Preferred Job Requirements:

• 9 months customer service experience
• Experience with various lines of business, e.g., CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Proven ability to learn quickly and adapt to change
• Preference for applicants who can meet testing criteria

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, we are committed to offering meaningful benefits to support our employees' lives outside of work. Our benefits include health and wellness plans, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn more at https://careers.hcsc.com/totalrewards.

The offered compensation varies based on skills, education, knowledge, and experience. This role is eligible for an annual incentive bonus plan, subject to plan terms and conditions.

HCSC Employment Statement:

We are an Equal Opportunity Employer committed to a diverse and inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83