Guest Service Agent

HHM Hospitality; Brownsville (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Guest Service Agent, where your friendly demeanor and commitment to service excellence will shine. In this role, you'll be the first point of contact for guests, ensuring their needs are met promptly and courteously. You'll handle everything from check-ins to resolving guest issues, all while adhering to sustainability practices. This position offers a dynamic work environment with opportunities for growth into supervisory roles. If you thrive in a fast-paced setting and are passionate about guest satisfaction, this is the perfect opportunity for you.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping tasks and monitor guest satisfaction scores.

Skills

Customer Service

Communication

Problem Solving

PMS Systems Knowledge

Education

High School Diploma

Tools

PMS Systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Handle guest complaints and escalate if necessary.
• Secure guest valuables in hotel safes or deposit boxes.
• Perform bookkeeping tasks such as balancing accounts and conducting audits.
• Monitor guest satisfaction scores and work to improve satisfaction.
• Follow sustainability practices related to HHM’s EarthView program.
• Practice safe work habits and follow OSHA standards.
• Assist in the breakfast area or with luggage during peak times or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Conditions

• Schedule varies and may include holidays, weekends, and shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

To explore other opportunities at this location, click here.