Guest Service Agent

Peachtree Hospitality Management; Falls Church (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service to guests. In this role, you will be responsible for processing check-ins and check-outs, securing payments, and assisting guests with their requests. Your attention to detail and commitment to quality will ensure guest satisfaction. Enjoy a comprehensive benefits package, including medical and dental insurance, a generous 401(k) match, and Paid Time Off to support your work-life balance. If you are a dedicated team player who thrives in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• High School diploma or equivalent preferred.
• Detail-oriented and capable of quality work.

Responsibilities

• Process check-ins/outs and secure payments.
• Assist guests with reservations and requests.

Skills

Detail Oriented

Team Player

Innovative

Dedicated

Education

High School diploma or equivalent

Job description

Guest Service Agent

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. The agent will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while adhering to brand standards.

Benefits

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Education

Preferred: High School diploma or equivalent.

Behaviors

• Detail Oriented: Capable of carrying out tasks with all necessary details to ensure quality work.
• Team Player: Works well within a group setting.
• Loyal: Demonstrates firm and consistent support to a cause.
• Innovative: Introduces new ideas and demonstrates original thinking.
• Dedicated: Shows devotion to tasks or purpose with loyalty and integrity.

Motivations

• Job Security: Motivated by the assurance of job stability.
• Flexibility: Motivated by the ability to set personal schedules and goals.

Equal Opportunity Employer
This employer is committed to complying with federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.