Guest Service Agent

Wyndham Hotels & Resorts; Falls Church (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their team. This role is vital for ensuring guest satisfaction through efficient check-in and check-out processes, securing payments, and addressing guest requests with a friendly demeanor. The ideal candidate will be detail-oriented, a team player, and dedicated to providing exceptional service. With a comprehensive benefits package and a supportive work environment, this position offers a great opportunity for those looking to grow in the hospitality sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Detail-oriented individual capable of ensuring quality in service.
• Team player who works well with others and supports group efforts.

Responsibilities

• Process check-ins and check-outs while securing payments.
• Assist guests with reservations and requests in a professional manner.

Skills

Detail Oriented

Team Player

Innovative

Dedicated

Education

High School diploma

Job description

Guest Service Agent

The Guest Service Agent is responsible for processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. They must follow high standards of quality to ensure guest satisfaction. This position requires anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Education

Preferred: High School diploma

Behaviors

• Detail Oriented: Capable of carrying out tasks with all necessary details to ensure quality
• Team Player: Works well as part of a group
• Loyal: Shows firm and constant support to a cause
• Innovative: Introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to tasks or purposes with loyalty and integrity

Motivations

• Job Security: Motivated by the safety of employment
• Flexibility: Motivated by the ability to set your own schedule and goals

Equal Opportunity Employer

This employer is committed to equal opportunity and complies with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.