Guest Service Agent

Hyatt Hotels; Anaheim (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Guest Service Agent where you will greet and assist guests, ensuring their satisfaction and comfort. This role involves registering guests, handling payments, and responding to inquiries while adhering to sustainability standards. Opportunities for growth within the hotel are available, making this a great start to your career in hospitality.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and serve guests in a friendly and courteous manner.
• Respond promptly to guest requests and resolve complaints.
• Perform bookkeeping activities such as balancing accounts.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using telephones or the PMS system.
• Respond promptly to guest requests.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safes or deposit boxes if not available in guest rooms.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines related to HHM’s EarthView program.
• Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Conditions

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Walking distance to Downtown Disney & Disneyland Monorail, the Holiday Inn & Suites Anaheim Hotel offers convenience and proximity to Disneyland Resort. As a Disneyland Resort Good Neighbor Hotel, we ensure quality and closeness to Disneyland. Transportation arrangements to Disneyland are available via Anaheim Resort Transit (ART) at a nominal fee.

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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