Hampton Inn & Suites Guest Service Representative Full time

Buffalo Lodging Associates, LLC; Orange (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Guest Service Representative for their Hampton Inn & Suites location. The role involves welcoming guests, managing check-in/check-out processes, and ensuring a pleasant stay by addressing guest needs. Ideal candidates will have customer service experience, preferably in hotels, and a flexible schedule.

Benefits

Weekly pay

Medical, dental, vision insurance

Retirement plan with employer match

Paid vacation and sick leave

Tuition reimbursement

Employee discounts

Qualifications

• Customer service experience, preferably in a hotel setting.
• Hilton experience is highly desirable.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greeting guests and completing check-in/check-out procedures.
• Handling cash and credit card transactions securely.
• Providing information about hotel services and responding to guest requests.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

Property management systems

Word

Excel

Job description

Join to apply for the Hampton Inn & Suites Guest Service Representative Full time role at Buffalo Lodging Associates, LLC

Location

Hampton Inn & Suites by Hilton-Cleveland/Beachwood, 3840 Orange Place, Orange Village (Beachwood), OH 44122

About the Role

We are seeking a Front Desk Agent to join our team at our Hampton Inn, located near Cleveland. Our hotel features 125 rooms, offers a daily complimentary breakfast, and is situated close to shops, restaurants, and entertainment at Pinecrest. Buffalo Lodging Associates manages this property, emphasizing hospitality and operational excellence.

Responsibilities

1. Greeting guests and completing check-in/check-out procedures using the property management system.
2. Handling cash, credit card transactions, and guest goods securely.
3. Providing information about hotel services and amenities, responding promptly to guest requests.
4. Taking reservations via phone, updating, and canceling as needed.
5. Maintaining a professional appearance and attire.
6. Preferred: Hilton experience.
7. Flexible schedule: morning (7am-3pm), mid (3pm-11pm), weekends, and holidays.

About Buffalo Lodging Associates

Founded in 1996, Buffalo Lodging Associates manages 50 hotels across respected brands including Marriott, Hilton, IHG, and Choice Hotels. We are committed to hospitality, excellence, and community.

Candidate Requirements

• Customer service experience, preferably in a hotel setting.
• Hilton experience is highly desirable.
• High school diploma or equivalent preferred.
• Computer skills including property management systems, Word, and Excel.
• Valid driver’s license and acceptable driving record.

Benefits

• Weekly pay, medical, dental, vision insurance.
• Retirement plan with employer match, paid vacation, sick leave, holidays.
• Tuition reimbursement, wellness programs, employee discounts, and more.

Employment Details

• Seniority level: Entry level
• Type: Full-time
• Industry: Hospitality

Buffalo Lodging Associates is an equal opportunity employer. We encourage applications from all qualified individuals.