Guest Service Agent

DKN Hotels; Irvine (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a part-time Front Desk Associate to provide exceptional service to guests. Responsibilities include check-in/check-out procedures, managing guest inquiries, and ensuring a welcoming environment. Ideal candidates will have strong communication and customer service skills, along with a desire to contribute to a positive guest experience.

Qualifications

• Knowledge of hotel front desk operations desirable.
• Dependability required.

Responsibilities

• Maintain a friendly and courteous demeanor at all times.
• Greet arriving guests and complete check-in procedures.
• Facilitate guest departures and manage cash transactions.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Basic accounting

Typing

Cash register skills

Computer skills

Education

Minimum one year related experience

Job description

1 week ago Be among the first 25 applicants

Essential Functions and Responsibilities

The essential functions and responsibilities of the job include, but are not limited to:

1. Maintain a friendly, cheerful, and courteous demeanor at all times, providing personalized service to hotel guests.
2. Communicate effectively with guests and team members.
3. Greet arriving guests and complete check-in procedures daily to ensure guest satisfaction.
4. Facilitate guest departures by following procedures to close accounts and check room availability.
5. Calculate and post monies, receipts, guest accounts, and credits accurately using proper cash handling methods.
6. Answer inquiries and accept reservations in person and over the phone, utilizing reservation guidelines and demonstrating hotel features to create value for guests.
7. Maintain good guest relations by staying informed about hotel and local events to answer questions promptly.
8. Operate PBX equipment for calls, wake-up services, and guest communication.
9. Control cash and credit transactions, maintaining responsibility for personal bank as per hotel policy.
10. Process guest mail, messages, and faxes in a timely manner.
11. Maintain communication logs and contribute to department information sources.
12. Assist team members and other departments to ensure overall hotel performance.
13. Deliver the "Home Away From Home" experience.
14. Perform other duties as assigned by management.

Supervisory Responsibility

None

Independent Judgment Used

Often within management guidelines and company policies.

Working Conditions/Environment

Front desk/lobby area with access to the entire interior and exterior of the property.

Knowledge/Education/Experience

Minimum of one year or related experience preferred; knowledge of hotel front desk operations desirable.

Skills/Abilities/Other Requirements

English speaking, good customer service, communication skills, attention to detail, organizational skills, basic accounting, typing, cash register, and computer skills. Dependability required.

Physical Requirements

Standing for long periods, walking, sitting, bending, reaching, lifting (up to 20 lbs), and other physical activities.

Additional Comments

• Awareness of safety and security importance.
• Conscious of safety and security at all times.
• Living the DKN Values behaviors.
• Friendly and courteous to guests and team members always.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality