Guest Service Agent

Hersha Hospitality Management; Altus (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality management company as a Guest Service Agent, where your role is crucial in creating memorable experiences for guests. You'll be the first point of contact, greeting and assisting guests while ensuring their needs are met with excellence. This position offers opportunities for growth, with potential advancement to roles like Front Desk Supervisor or Sales Manager. Enjoy a supportive work environment that values your contributions and provides competitive wages, health benefits, and professional development opportunities. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Health Insurance (Medical, Dental, Vision)

Paid Time Off

401(k) with Company Match

Daily Pay Option

Basic Life Insurance at No Cost

Access to TELUS Health

Travel Discounts

Commuter Benefits

Employee Assistance and Wellness Programs

Opportunities for Professional Development

Qualifications

• Customer service experience or equivalent training required.
• High School diploma or equivalent preferred.

Responsibilities

• Greet and assist guests with their needs promptly.
• Handle guest complaints and ensure satisfaction is maintained.
• Perform bookkeeping tasks and monitor guest satisfaction scores.

Skills

Customer Service Experience

Knowledge of PMS Systems

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner, adhering to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Greet guests immediately and assist with their needs.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Handle guest complaints and escalate if necessary.
9. Secure guests' valuables in safes or deposit boxes.
10. Perform bookkeeping tasks such as balancing accounts and conducting audits.
11. Monitor guest satisfaction scores and work to improve overall guest experience.
12. Follow safety procedures, wear protective equipment, and adhere to MSDS and OSHA standards.
13. Assist in the breakfast area or with luggage during peak times or staffing shortages.
14. Ensure guest satisfaction is maintained.
15. Perform additional duties as assigned by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Customer service experience or equivalent training required.
3. Knowledge of PMS systems is a plus.

Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Health insurance (Medical, Dental, Vision).
• Paid Time Off.
• 401(k) with company match.
• Daily Pay option.
• Basic Life Insurance at no cost.
• Access to TELUS Health for work-life resources.
• Travel discounts.
• Commuter benefits.
• Employee assistance and wellness programs.
• Opportunities for professional development.
• Referral bonus program.

Work Environment

• Shifts may include holidays, weekends, and evenings.
• Requires standing, walking, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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