Guest Security & Safety Champion

Rosie’s Gaming and Colonial Downs; Vinton (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Rosie’s Gaming Emporium – Vinton, part of Colonial Downs Group, is seeking a Security Officer to deliver high‑level guest service and assure property safety. You will respond to incidents, monitor floor activity, and enforce house rules in a calm, professional manner.

Ideal candidates are 18+, complete required training, and communicate effectively in English. Shifts include nights, weekends, and holidays; compensation is $17.00 per hour.

Qualifications

• Minimum of one year experience in customer service, law enforcement, military, or security, or pursuing a related degree.
• Basic computer skills and ability to use Word and learn menu-driven programs.
• Must obtain valid racing license where applicable and have a valid driver's license if required.

Responsibilities

• Provide high level guest service to guests, team members and vendors.
• Ensure safety of guests and team members and respond to incidents.
• Record investigation and incident reports promptly.
• Control access to the property and restricted areas.
• Maintain communications with base via radio during shift.
• Observe patrons and enforce house rules and Virginia Racing Commission regulations.

Skills

Customer service

English communication

Conflict resolution

Team player

Education

Experience in security or related field

Tools

Word

Job description

Rosie’s Gaming Emporium – Vinton, part of Colonial Downs Group, is seeking a Security Officer to deliver high‑level guest service and assure property safety. You will respond to incidents, monitor floor activity, and enforce house rules in a calm, professional manner.

Ideal candidates are 18+, complete required training, and communicate effectively in English. Shifts include nights, weekends, and holidays; compensation is $17.00 per hour.