Guest Security & Hospitality Ambassador

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

$1,500 sign-on bonus

Job summary

Seneca Gaming Corporation is seeking a Security Ambassador in Buffalo, NY. The role focuses on providing a welcoming guest experience, delivering exceptional service, and supporting security operations across casino areas. Candidates should be 18+, with a high school diploma preferred and basic computer skills.

The position requires flexibility for nights, weekends, and holidays. CPR/First Aid training is required, along with adherence to security policies and confidentiality obligations.

Qualifications

• Must be 18 years of age or older.
• High school diploma preferred.
• Basic understanding and working knowledge with computers.

Responsibilities

• Create a welcoming experience for guest arrivals and provide exceptional guest service.
• Work indoors or outdoors at SGC property as assigned by Security Management.
• Complete CPR/First Aid Training and any required security trainings.
• Report violations or situations to Security Management for investigation.
• Assist in internal or external investigations in non-Gaming capacity.
• Maintain confidentiality of security-related information.

Skills

Observation skills

Writing skills

Communication skills

Conflict de-escalation

Education

High school diploma

Tools

Basic computer skills

Job description

Seneca Gaming Corporation is seeking a Security Ambassador in Buffalo, NY. The role focuses on providing a welcoming guest experience, delivering exceptional service, and supporting security operations across casino areas. Candidates should be 18+, with a high school diploma preferred and basic computer skills.

The position requires flexibility for nights, weekends, and holidays. CPR/First Aid training is required, along with adherence to security policies and confidentiality obligations.