Casino Security Specialist: Guest Safety & Service

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Seneca Gaming Corporation in Buffalo, NY seeks a Security Officer to safeguard guests and team members, protect Seneca properties, and provide guest service within policy guidelines. You will perform security duties on a 24-hour schedule and maintain confidentiality while upholding security across casino areas.

CPR/First Aid training is required, and strong observation, writing, and communication skills are essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Preference given to candidates with Security, Law Enforcement, Military or Hospitality experience.
• Proficient with Word and Excel; able to use security reporting/dispatch software.

Responsibilities

• Ensure safety of guests and team members on Seneca Gaming properties.
• Maintain knowledge of Security Officer duties and perform related tasks.
• Respond to medical emergencies and other critical incidents.
• Communicate effectively to resolve conflicts and guest disputes.
• Conduct continual patrols as directed and adhere to post duties.
• Complete CPR/First Aid and other required trainings.
• Notify Security Supervisor of violations or security concerns.
• Protect integrity of slot, sportsbook, and table game areas.
• Assist in investigations and maintain confidentiality.

Skills

Observation

Writing skills

Communication

Conflict resolution

Customer service

Education

High school diploma or equivalent

Tools

Word

Excel

Report writing software

Dispatch software

Job description

Seneca Gaming Corporation in Buffalo, NY seeks a Security Officer to safeguard guests and team members, protect Seneca properties, and provide guest service within policy guidelines. You will perform security duties on a 24-hour schedule and maintain confidentiality while upholding security across casino areas.

CPR/First Aid training is required, and strong observation, writing, and communication skills are essential.