Guest Satisfaction Lead (GSL)

Cabo Bobs LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals

Flexible scheduling

Sundays off

Free uniform

New shoes

Job summary

Cabo Bob’s LLC in Austin, TX is seeking an energetic Guest Satisfaction Lead to coach a fast-paced restaurant team and ensure a great guest experience.

You will partner with the General Manager to recruit, train, and develop staff, maintain daily records, and uphold our BBM values while supporting smooth operations across opening, mid, and closing shifts.

Qualifications

• Must possess current Food Manager certification.
• Clean driving record.
• Able to lift at least 50 lbs.
• Strong communication skills; English required; bilingual a plus.
• Strong interpersonal skills.
• Able to stand for long periods.
• Able to multitask in a fast-paced environment.

Responsibilities

• Lead by example with a positive attitude and a smile.
• Help organize and plan for daily business needs.
• Improve processes and support smooth operations.
• Interview and help select candidates for employment.
• Maintain key daily records (notes, temperature logs, evaluations, prep lists, restock checklists).
• Provide coaching and feedback to support employee growth and development.
• Attend weekly meetings with store managers to discuss business needs, staffing, produce orders, and service goals.
• Ensure catering and online orders are prepared accurately and on time.
• Be available for opening, mid, and closing shifts.
• Build strong relationships with staff, guests, and the management team.
• Uphold company standards and enforce policies consistently.
• Model our BBM values: Be friendly, Be helpful, and Make it great.

Skills

Leadership

Customer service

Communication

People management

Multitasking

Bilingual (nice to have)

Education

Food Manager certification

Job description

Description

Cabo Bob’s is looking for an energetic, people-focused Guest Satisfaction Lead to help lead a fast-paced restaurant team. If you enjoy creating a great guest experience, supporting team members, and keeping operations running smoothly, this is a great opportunity to grow with a company that values fresh food, strong service, and a positive work environment.

In this role, you’ll work closely with the General Manager to lead, coach, and support the team each day. We’re looking for someone who leads by example, stays organized under pressure, and brings a friendly, solutions-focused attitude to every shift. If you’re ready to take the next step in your leadership career, Cabo Bob’s offers the chance to build your skills, take on new challenges, and make a real impact.

Essential Duties & Responsibilities

• Lead by example with a positive attitude and a smile
• Help organize and plan for daily business needs
• Look for ways to improve processes and support smooth operations
• Interview and help select candidates for employment
• Maintain key daily records, including notes, temperature logs, evaluations, prep lists, and restock checklists
• Provide coaching and feedback to support employee growth and development
• Attend weekly meetings with store managers to discuss business needs, staffing, produce orders, and service goals
• Ensure catering and online orders are prepared accurately and on time
• Be available for a variety of shifts, including opening, mid, and closing shifts
• Build strong relationships with staff, guests, and the management team
• Uphold company standards and enforce policies consistently
• Model our BBM values: Be friendly, Be helpful, and Make it great

Benefits

• Fun, team-oriented workplace
• Free meals
• Competitive pay plus shared tips
• Flexible scheduling
• Opportunities for growth and promotion
• Sundays off
• Free uniform
• New shoes every 6 months
• Christmas bonus
• Paid time off for full-time employees

Requirements

Requirements

• Current Food Manager certification.
• Clean driving record.
• Ability to lift at least 50 lbs.
• Strong communication skills; English required, bilingual is a plus.
• Strong interpersonal skills.
• Ability to stand for long periods.
• Ability to reach, bend, squat, and lift during shifts.
• Ability to multitask in a fast-paced environment.