Guest Experience Lead - Flexible Scheduling & Benefits

Cabo Bob’s LLC; Katy (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Sundays off

Bonus program

Flexible scheduling

Potential for promotions

Free food

Free uniform

Shoes every 6 months

Access to group health insurance

Paid time off (full-time employees)

Job summary

Cabo Bob’s LLC is seeking a Guest Satisfaction Lead to guide daily operations, uphold guest-service standards, and foster a positive environment for guests and staff. You will partner with the General Manager to model friendly service and drive memorable dining experiences.

Responsibilities include organizing operations, coaching colleagues, interviewing candidates, and ensuring food prep freshness. A full-time role with growth potential and benefits is available.

Qualifications

• Must hold an active Food Handler certificate.
• Excellent verbal and written communication skills in English (bilingual a plus).
• Strong interpersonal abilities and guest service orientation.
• Ability to stand for extended periods and lift up to 50 lbs.
• Comfort with multitasking and handling multiple duties.

Responsibilities

• Oversee daily operations to ensure consistent guest satisfaction.
• Lead by example and align with BBM values (Be friendly, Be helpful, Make it great).
• Conduct interviews and support hiring decisions.
• Maintain accurate records and perform temperature logs, cleanliness checks, and restocking.
• Coach team members and provide constructive feedback for growth.
• Collaborate with store managers in weekly performance meetings.
• Ensure correct execution of catering and online orders.
• Adhere to flexible day, night, and mid shifts as needed.
• Foster positive relationships with staff, guests, and management.

Skills

Communication skills

Interpersonal skills

Stand for long periods

Lift 50 lbs

Reach/bend/squat

Multitasking

Education

Food Handler certificate

Job description

Cabo Bob’s LLC is seeking a Guest Satisfaction Lead to guide daily operations, uphold guest-service standards, and foster a positive environment for guests and staff. You will partner with the General Manager to model friendly service and drive memorable dining experiences.

Responsibilities include organizing operations, coaching colleagues, interviewing candidates, and ensuring food prep freshness. A full-time role with growth potential and benefits is available.