Guest Satisfaction Lead

Cabo Bob’s LLC; Katy (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Sundays off

Bonus program

Flexible scheduling

Potential for promotions

Free food

Free uniform

Shoes every 6 months

Access to group health insurance

Paid time off (full-time employees)

Job summary

Cabo Bob’s LLC is seeking a Guest Satisfaction Lead to guide daily operations, uphold guest-service standards, and foster a positive environment for guests and staff. You will partner with the General Manager to model friendly service and drive memorable dining experiences.

Responsibilities include organizing operations, coaching colleagues, interviewing candidates, and ensuring food prep freshness. A full-time role with growth potential and benefits is available.

Qualifications

• Must hold an active Food Handler certificate.
• Excellent verbal and written communication skills in English (bilingual a plus).
• Strong interpersonal abilities and guest service orientation.
• Ability to stand for extended periods and lift up to 50 lbs.
• Comfort with multitasking and handling multiple duties.

Responsibilities

• Oversee daily operations to ensure consistent guest satisfaction.
• Lead by example and align with BBM values (Be friendly, Be helpful, Make it great).
• Conduct interviews and support hiring decisions.
• Maintain accurate records and perform temperature logs, cleanliness checks, and restocking.
• Coach team members and provide constructive feedback for growth.
• Collaborate with store managers in weekly performance meetings.
• Ensure correct execution of catering and online orders.
• Adhere to flexible day, night, and mid shifts as needed.
• Foster positive relationships with staff, guests, and management.

Skills

Communication skills

Interpersonal skills

Stand for long periods

Lift 50 lbs

Reach/bend/squat

Multitasking

Education

Food Handler certificate

Job description

Join our dynamic team at Cabo Bob’s as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We’re committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests’ satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.

BENEFITS

• Sundays off
• Bonus program
• Flexible scheduling
• Potential for promotions (we want you to stick around)
• Free food
• Free uniform
• Shoes every 6 months
• Access to group health insurance
• Paid time off (full-time employees)

RESPONSIBILITIES

• Organize and strategize for business operations
• Proactively identify opportunities for enhancing workflow and productivity
• Conduct interviews and evaluate candidates for employment suitability
• Integrate and lead by example with our values of BBM (Be friendly, Be helpful, Make it great)
• Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists
• Provide constructive feedback and coaching to team members to support their professional growth
• Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements
• Ensure the accurate execution of catering orders and online orders
• Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs
• Foster positive relationships with staff, guests, and management
• Enforce policies consistently to maintain a safe work environment

QUALIFICATIONS

• Current Food Handler certificates
• Clean driving record
• Strong communication skills (English required, bilingual a plus)
• Strong interpersonal skills
• Ability to stand for extended periods during shifts
• Capability to lift and carry items weighing a minimum of 50 lbs
• Ability to reach, bend, squat, and lift while on the shift
• Proficiency in multitasking, efficiently managing various responsibilities simultaneously