Guest Sales Associate - Flexible Hours + Commissions

European Wax Center; New York (NY); On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan (for eligible employees)

Paid Time Off & Sick Leave

Company-Paid Life and Disability Ins.

Flexible Spending Accounts (FSA)

Pre-Tax Commuter & Transportation Ben.

Ongoing training and career pathing

Job summary

European Wax Center is seeking a Guest Service Associate to create an exceptional guest experience while achieving sales goals and supporting management with daily tasks.

You will educate guests on services and products, upsell retail items, manage check-ins/outs, process payments, and maintain a clean, welcoming NY location. A high school diploma and 2+ years in customer service or sales are preferred.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience, preferably in a retail setting.
• Excellent written and verbal communication with strong attention to detail.
• Ability to work flexible days and hours, including weekends/evenings.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products & various waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag.
• Create a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses.
• Confirm each guest service(s) and offer recommended/related add on service(s).
• Administer check-ins and check-outs, processing payments, refunds and reservation requests.
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule.
• Organize the reservation book based on guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Time management

Organizational skills

Flexibility

Feedback receptiveness

Professional appearance

Education

High school diploma or GED

Job description

European Wax Center is seeking a Guest Service Associate to create an exceptional guest experience while achieving sales goals and supporting management with daily tasks.

You will educate guests on services and products, upsell retail items, manage check-ins/outs, process payments, and maintain a clean, welcoming NY location. A high school diploma and 2+ years in customer service or sales are preferred.