Guest Safety & Security Specialist

Hyatt Regency; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Discounted hotel room nights

Paid time off

Retirement savings plan

Employee stock options

Complimentary meals in staff cafe

Tuition reimbursement

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks a Security Officer to oversee guest and employee safety, follow safety standards, and file incident reports. The role includes First Aid/CPR as needed, regular patrols, and incident documentation.

You will perform emergency response, assist guests with facilities information, and contribute to a secure, welcoming environment for all visitors.

Qualifications

• Willingness to work flexible shifts including weekends/holidays.
• Strong communication and guest service skills.
• Ability to stand for long periods of time.
• Prior security experience preferred.

Responsibilities

• Ensure the overall safety and security of guests, colleagues and hotel premises (including access control and incident response).
• Act as a member of the Emergency Response Team, responding to fires, accidents and medical calls.
• Investigate and report violations of law or hotel policy.
• Provide First Aid and CPR as required.
• Conduct regular floor patrols, cash counts, and crowd control.
• Maintain daily activity records in the incident log.

Skills

Customer service orientation

Verbal & written communication

Stamina for standing/walking

Job description

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks a Security Officer to oversee guest and employee safety, follow safety standards, and file incident reports. The role includes First Aid/CPR as needed, regular patrols, and incident documentation.

You will perform emergency response, assist guests with facilities information, and contribute to a secure, welcoming environment for all visitors.