Guest Safety Officer

Caesars Entertainment; Chandler (OK); On-site; USD 30,000 - 36,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Security Officer to oversee the safety and well-being of guests and team members at our Oklahoma property. The role emphasizes the Everyone Greets Everyone policy and proactive guest engagement.

Responsibilities include patrolling, assisting authorities, handling lost-and-found requests, and ensuring compliance with attendance and policy standards. A valid Oklahoma driver’s license, 21+ age, and passing a background check are required.

Qualifications

• High school diploma or equivalent is required.
• One year of experience in a position with direct guest contact is required.
• Must have valid Oklahoma Driver’s License with no DUIs or suspensions within the last three years.
• Must be 21 years of age or older.

Responsibilities

• Ensure the safety and well-being of guests and fellow employees.
• Greet guests and colleagues daily per the Everyone Greets Everyone policy.
• Patrol all sections of the property to identify safety hazards and security gaps.
• Provide assistance to civil and law enforcement authorities including testimony in court and other hearings.
• Assist guests with lost and found requests and enforce company policies.

Skills

Customer service

Teamwork

Communication

English proficiency

Education

High school diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Responsible for the safety and well-being of guests and fellow employees
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members willparticipatein all mandatory meetings and pre-shift BUZZ sessions.
• Patrols all sections of the property toidentifysafety hazards and breaks in security.
• Provides assistance tocivil and law enforcement authorities including testimony in court and other administrative hearings.
• Assistsguests with all lost and found requests.
• Enforcesall company policies and procedures.
• Complywithpoliciesregardingattendance guidelines, all regulatory guidelines, departmental policies and procedures, and company policies.
• Assistsinjured guests andappliesfirst aid as necessary until professional help arrives.
• Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues.
• Escorts employees with assets and sensitive keys.
• Monitors andobservesthe casino, parking lots, and all casino property areas for disturbances, crime, fire hazards, and undesirablepeopleand then reports these issues to a Security Supervisor.
• Completes written reports as assigned.
• Carries chips and paperwork to and from the Table Games and Cashier areas.
• Observes and verifies slot drop transactions.
• Works a reasonable amount of overtime whenrequired.
• Must be able to respond to visual and auralcues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job andcomplywithall state, federal and regulatorypoliciesand procedures.
• Must be able toworka varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime whenrequired.
• Perform other duties as assigned.

How You Will Create the Extraordinary

• Must be able to work and stand inside and outside, sometimes in heatin excess of115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults whoweighmore than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Mustbe able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and remember the specific details of incidents and persons.
• Mustbe able to give court testimony when necessary andwritedetailed reports.
• Must be able to read, write, speak, and understand English.
• Must be ableto tolerateareascontainingsecondhand smoke, high noise levels, bright lights, and dust.

What You Will Need

• High school diploma or equivalent and one year’s experience in a position with direct guest contactrequired.
• Mustpossessexcellent customer and employee relations skills.
• Mustbe able to work any day of the weekandany shift.
• Must be able to get alongwith co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to successfully complete the Security Service Officer Documentation Assessment.
• Mustbe 21 years of age.
• Must have validOklahomaDriver’s License with no DUIs or Suspensions within the last three years.Cannot have more than two moving vehicle violations within the last three years

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy,