Security Officer II

Caesars Entertainment; Chandler (OK); On-site; USD 25,000 - 33,000; Full time

Job summary

Caesars Entertainment in Oklahoma hires Security Officer II to serve as the primary responder for escalated guest safety concerns and to perform advanced de-escalation and safe detainment as needed. You will conduct visible patrols, assist law enforcement with testimony, and support guests with lost and found issues.

The role requires strong communication, teamwork, and a professional appearance, with a flexible schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent; two years of security or guest-facing experience preferred.
• Must complete Security Officer II Documentation Assessment and all advanced training modules.
• Excellent customer and employee relations skills.
• Strong verbal communication, conflict resolution, and de-escalation abilities.
• Ability to work any day of the week and any shift.
• Present a well-groomed, professional appearance; 21+ years old; valid OK driver’s license with clean record.

Responsibilities

• Serves as the primary responder for all escalated Guest Safety Officer concerns, including disturbances and high‑risk situations.
• Performs advanced de‑escalation, conflict resolution, and safe detainment in line with policy and regulations.
• conducts highly visible patrols to identify safety hazards, security breaches, and suspicious activity.
• Provides assistance to civil and law enforcement authorities, including testimony in court.
• Assists guests with lost and found requests and elevated guest service during complex interactions.
• Enforces all policies, procedures, and regulatory requirements.
• Completes detailed written reports and detainment/witness statements.
• Supports Table Games and Cashier operations by handling chips and paperwork while observing transactions.
• Provides leadership support to Guest Safety Officers, including on‑scene direction during incidents.
• Works a flexible schedule including weekends, evenings, holidays, and required overtime.

Skills

Verbal communication

De-escalation

Conflict resolution

Report writing

Teamwork

Education

High school diploma or equivalent

Security experience preferred

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Serves as the primary responder for all escalated Guest Safety Officer concerns, including disturbances, aggressive guests, and high‑risk situations.
• Performs advanced de‑escalation, conflict resolution, and safe detainment in accordance with company policy and regulatory guidelines.
• Conducts highly visible patrols of all property areas to identify safety hazards, security breaches, and suspicious activity.
• Provides assistance to civil and law enforcement authorities, including detailed testimony in court and administrative hearings.
• Assists guests with lost and found requests and provides elevated guest service during complex or sensitive interactions.
• Enforces all company policies, procedures, and regulatory requirements.
• Complies with attendance guidelines, regulatory standards, departmental policies, and company expectations.
• Responds to medical emergencies, applies first aid, and coordinates with EMS until professional help arrives.
• Checks identification of guests to ensure compliance with age‑restricted areas including gaming floors, bars, hotel, and entertainment venues.
• Escorts employees handling assets, sensitive keys, and high‑value materials.
• Monitors casino floors, parking lots, and all property areas for disturbances, criminal activity, fire hazards, and suspicious persons; reports issues to Security Leadership.
• Completes detailed written reports, including escalated incident documentation, detainment reports, and witness statements.
• Supports Table Games and Cashier operations by carrying chips, paperwork, and observing/verifying slot drop transactions.
• Provides leadership support to Guest Safety Officers, including mentoring, guidance, and on‑scene direction during incidents.
• Works a flexible schedule including weekends, evenings, holidays, and required overtime.
• Must be able to respond to visual and aural cues.
• Must maintain a professional, well‑groomed appearance at all times.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around "head on a swivel"; look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".
• Performs other duties as assigned.

How You Will Create the Extraordinary

• Must be able to work and stand inside and outside, sometimes in heat exceeding 115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults weighing more than 200 pounds using approved techniques.
• Must respond calmly and professionally in crisis situations.
• Must be able to work independently and make rapid, rational decisions during high‑stress incidents.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push/pull up to 150 pounds.
• Must be able to observe, recall, and articulate specific details of incidents and individuals.
• Must be able to provide court testimony and write detailed, accurate reports.
• Must be able to read, write, speak, and understand English.
• Must tolerate exposure to secondhand smoke, high noise levels, bright lights, and dust.

What You Will Need

• High school diploma or equivalent required; two years of security, law enforcement, or guest‑facing experience preferred.
• Must be able to successfully complete the Security Officer II Documentation Assessment and all advanced training modules.
• Must possess excellent customer and employee relations skills.
• Must demonstrate strong verbal communication, conflict resolution, and de‑escalation abilities.
• Must be able to work any day of the week and any shift.
• Must be able to work effectively with co‑workers and support Guest Safety Officers as a team.
• Must present a well‑groomed, professional appearance.
• Must be 21 years of age.
• Must have a valid Oklahoma Driver’s License with no DUIs or Suspensions within the last three years; cannot have more than two moving violations within the last three years.
• Must maintain all required certifications and annual security recertification.
• Must demonstrate proficiency in advanced report writing and incident articulation.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.