Guest Safety & Emergency Response Security Officer

MGM Resorts International; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uniform & dry-cleaning

Healthcare benefits

Free meals

Free parking

Discounts on hotel, food & beverage, &

Professional development

Job summary

MGM Resorts International is hiring a Security Officer to patrol properties, deter threats, and respond to emergencies. The role emphasizes guest and staff safety, first aid readiness, and coordination with responders.

Ideal candidates have 1+ year of customer service experience, a high school diploma or GED, and are 18+ with union status. The position requires physical readiness to move and assist during incidents and evacuations.

Qualifications

• 1+ years of customer service experience preferred.
• High school diploma or GED required.
• 18+ years of age; union role.
• Must be able to respond effectively to emergencies and follow safety protocols.

Responsibilities

• Patrol assigned areas of the property and monitor for safety threats.
• Respond to emergencies and provide first aid/CPR as trained.
• Assist guests and employees with service needs and resolve safety-related issues.
• Evacuate as needed and coordinate with emergency responders.

Skills

Customer service

Emergency response

Communication

Education

High school diploma or GED

Tools

CPR/AED certification

Job description

MGM Resorts International is hiring a Security Officer to patrol properties, deter threats, and respond to emergencies. The role emphasizes guest and staff safety, first aid readiness, and coordination with responders.

Ideal candidates have 1+ year of customer service experience, a high school diploma or GED, and are 18+ with union status. The position requires physical readiness to move and assist during incidents and evacuations.