Guest Room Experience Specialist

Extended Stay America, Inc.; Scottsdale (AZ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering_disct"

Job summary

Extended Stay America, Inc. is seeking a conscientious Housekeeper to clean guest rooms in accordance with company standards, ensuring a welcoming environment for guests.

You will maintain carts, report maintenance issues, and assist with guest requests while adhering to safety policies. The role requires no prior experience and offers weekly pay, a supportive team, and a structured training program through Extended Stay University.

Qualifications

• No prior experience or training necessary.
• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
• Apply good judgment at all times.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Cleans assigned guest rooms with adherence to company standards, policies and procedures.
• Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
• Stocks carts and cart rooms if necessary and or directed by management.
• Reports all maintenance issues directly to the front desk and/or manager on duty.
• Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
• Complies with all safety and security policies and procedures.
• Completes all required and annual Extended Stay University training.
• Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Other duties as assigned by the management team.

Skills

Communication

Policy adherence

Judgment

Job description

Extended Stay America, Inc. is seeking a conscientious Housekeeper to clean guest rooms in accordance with company standards, ensuring a welcoming environment for guests.

You will maintain carts, report maintenance issues, and assist with guest requests while adhering to safety policies. The role requires no prior experience and offers weekly pay, a supportive team, and a structured training program through Extended Stay University.