Guest Room Experience Specialist

Bally's Interactive; Oklahoma; On-site; USD 29,000 - 32,000; Full time

Job summary

Bally's Lincoln Casino Resort is seeking a dedicated housekeeping associate to enhance the guest experience by delivering exceptional service and preparing rooms according to department standards. You will greet guests, stock carts, report maintenance, and help keep guest rooms clean and welcoming.

This on-site role involves indoors, climate-controlled work with exposure to noise, smoke and odors. You will follow safety procedures, secure keys, manage supplies, and contribute to daily cleaning

Responsibilities

• Enhances the guest experience by providing exceptional service.
• Services assigned rooms according to departmental specifications, within allotted time.
• Documents room status on assignment sheets.
• Greets guests passing in corridors, establishing eye contact.
• Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.
• Uses cleaning chemicals as instructed.
• Uses safety equipment as required.
• Communicates all maintenance issues to supervisor.
• Executes Daily Cleaning Projects.
• Secures master keys while working.
• Collects/secures lost-and-found articles.
• Restocks housekeeping cart daily.
• Controls inventory of supplies.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• Establishes and maintains close working relationships with all employees to ensure maximum cooperation, productivity, morale and guest service.
• Resolves guest issues.
• Adheres to department and property policies and procedures.

Job description

Bally's Lincoln Casino Resort is seeking a dedicated housekeeping associate to enhance the guest experience by delivering exceptional service and preparing rooms according to department standards. You will greet guests, stock carts, report maintenance, and help keep guest rooms clean and welcoming.

This on-site role involves indoors, climate-controlled work with exposure to noise, smoke and odors. You will follow safety procedures, secure keys, manage supplies, and contribute to daily cleaning