Guest Room Attendant — Elevate Guest Experience

Bally's Corporation; Lincoln (RI); On-site; USD 29,000 - 32,000; Full time

Job summary

Bally's Lincoln Casino Resort in Rhode Island is seeking a detail-oriented Housekeeping Attendant to enhance guest satisfaction by cleaning rooms, restocking supplies, and assisting guests with requests.

You will service assigned rooms within departmental standards, report maintenance issues, and ensure equipment is operational. A flexible schedule and ability to work as part of a team are required; RI gaming license is preferred. Training provided, with room for growth.

Qualifications

• High attention to detail and accuracy.
• Ability to follow safety and cleanliness standards.
• Flexibility to work a varied schedule.
• RI mandated gaming license preferred.

Responsibilities

• Enhances guest experience through exceptional service.
• Services assigned rooms within departmental standards and time.
• Documents room status on assignment sheets.
• Greets guests and maintains eye contact.
• Ensures guestroom equipment is operational (TVs, remotes, phones, lights).
• Uses cleaning chemicals as instructed and safety equipment as required.
• Communicates all maintenance issues to supervisor.
• Executes Daily Cleaning Projects.
• Secures master keys while working.
• Collects and secures lost-and-found articles.
• Restocks housekeeping cart daily.
• Controls inventory of supplies.
• Suggests improvements to increase guest satisfaction and revenue.
• Establishes relationships with staff to maximize cooperation and service.
• Resolves guest issues.
• Adheres to department and property policies.

Job description

Bally's Lincoln Casino Resort in Rhode Island is seeking a detail-oriented Housekeeping Attendant to enhance guest satisfaction by cleaning rooms, restocking supplies, and assisting guests with requests.

You will service assigned rooms within departmental standards, report maintenance issues, and ensure equipment is operational. A flexible schedule and ability to work as part of a team are required; RI gaming license is preferred. Training provided, with room for growth.